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Shipping & Returns

Shipping Information
All items are shipped FOB Minneapolis, MN 55422. Shipments under 150 lbs will be sent via UPS Ground unless otherwise specified. Shipments over 150 lbs will be sent via LTL freight unless otherwise specified. Lift Gate and Inside Delivery Charges may apply to LTL shipments.

Broken cartons are not available.

Return Merchandise-Stocked Items
If you need to return stock envelopes through no fault of the manufacturer, the customer will be responsible for the following charges.

  1. All freight costs
  2. Restocking charges - 15% of total value of goods

Cancellations
Orders of special manufactured items cannot be cancelled unless the customer assumes all manufacturing costs incurred prior to the time of cancellation.

Unavoidable Delays
The shipment or delivery of all orders accepted shall be contingent on strikes, fires, accidents, delays of carriers, and all other causes unavoidable or beyond the manufacturer's control.

Claims
Occasionally, errors do occur. Please contact Heinrich Envelope Corporation on any errors or shortages as soon as possible. Claims for errors or shortages must be registered within thirty days after receipt of goods. If you receive orders that appear to have been damaged by the shipping company please mark the shipper's paperwork as damaged when signing for the shipment, so the proper claims can be filed.